Returns & Exchanges

Due to the perishable nature of our baked goods, we cannot accept returns once products have left our bakery, but we are committed to resolving any issues regarding order accuracy or damage during transit.

1

Inspect Your Order

Upon delivery, please immediately check your treats for any signs of damage or incorrect items before opening the heat-sealed packaging.

2

Contact Support

If there is an issue, email our team within 24 hours of receipt with your order number and clear photographs of the product and packaging.

3

Quality Assessment

Our bakery team will review your claim to determine if a replacement, store credit, or refund is applicable based on the specific circumstances.

4

Resolution Delivery

Approved refunds will be processed to your original payment method within 5-7 business days, or a fresh batch will be dispatched at our earliest availability.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing